We're here to help! Run the quick check below so your message reaches the right team, then email us.
Many different companies use the name "Aura AI". This support is only for the web app at auraai.app. Tell us where you are so your message reaches the right team.
For detailed inquiries, feature requests, or partnership opportunities. We typically respond within 24 hours.
Send EmailFor matters related to auraai.app only (please run the quick check above first).
Need immediate help? Check our documentation or browse frequently asked questions for instant solutions.
View FAQQuick answers to common questions
If you subscribed through the App Store (iPhone/iPad): go to Settings → your name → Subscriptions, find the app and tap Cancel.
If you subscribed through Google Play (Android): open Google Play → Menu → Payments & subscriptions → Subscriptions, find the app and tap Cancel.
If you subscribed on auraai.app: log in to your account on /animate, go to your profile, and manage your subscription from there.
Important: If you don't see "Aura AI" or "auraai.app" in your subscriptions, the charge is likely from a different app — please check the exact name on your bank statement.
Simply visit /animate and start chatting with our AI assistant. It can help with most questions about our video generation tools. If needed, our developer Ivan will join the conversation to provide additional support.
Email us at ivan@auraai.app with details about the issue, including screenshots if possible. We take all bug reports seriously and typically address them within 48 hours.
Absolutely! We love hearing from our users. Send your feature suggestions via email or discuss them with our AI assistant on /animate. Many of our best features came from user suggestions.
AI chat provides instant responses. Email inquiries typically receive a response within 24 hours during business days. Complex technical issues may take up to 48 hours for a detailed response.
Yes! For enterprise inquiries, API access, or custom implementations, please email us directly. We offer flexible solutions for businesses and creators with specific needs.
We're happy to assist with anything related to auraai.app
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